#Atlassian chatbot how to#
#Atlassian chatbot license#

This._workinghours = config.workinghours To realize the scenario described above you need to work on the 'say(id, message)' method.

Modify the responder.js file located in the same directory.

Add address and events with the path to these newly created files to the config.js file located in the app directory.

events.txt: Here are our upcoming events: Summit 2022 address.txt: Our address is.) These files will be used as responses in case user types 'events' or 'address' (e.g.

Add the needed static *.txt files to app/responders/staticfiles.

Type 'address' to know our physical address.)

Modify the content of the file workinghours.txt located in app/responders/staticfiles (e.g.: Type 'events' for the information about upcoming events.

In case the user types something else, the bot should respond 'Sorry, I did not understand you'. In case the user types 'address', the bot should send the physical address. In case the user types 'events', the bot should reply with the list of upcoming events. To customize the behavior of the chatbot you need web developer/ JavaScript knowledge.ĭuring working hours, the chatbot should propose options: 'Dear username, type 'events' to learn about our upcoming events, or type 'address' to get our physical address'. The simple example provided below serves to help you understand better the different customization scenarios.

Add this user to one or more call groups used for WebRTC Kite.

Create a new user for the chatbot with extension 777999 (the extension is fixed, do not modify it) and assign it a Business license.

#Atlassian chatbot license#

Business license or higher (assigned to the chatbox user).It's possible to modify the static files in the SDK directory to specify the working hours/ non-working hours and the response messages from the chatbot.In case no agent replies within the specified timeout (1 minute by default) during working hours, the chatbot provides a certain predefined response in case no agent replies during non-working hours, the chatbot provides a different predefined response So, it's recommended to use chatbot in call groups with at least 5 users or more. For example, in case of 4 available users it is 40 seconds only. Important: In case of a small call group (with 4 or less users), users would have limited time to respond to chat request, before the chatbot sends a reply.

#Atlassian chatbot how to#

This document explains the expected behavior and use cases of the basic implementation (out of the box) and the information on how to install the SDK. Web developers can find all the necessary information here:

Web developers can extend the behavior of the bot to use it in more complicated scenarios, for example, p rovide predefined options to the WebRTC Kite users from which they can choose, etc. 'Our offices are closed, please try again during the working hours: Monday through Friday from 9 AM till 6 PM'). Provide an automated response to external WebRTC Kite uses in case they contacted the call group outside of the working hours (e.g.

'All agents are busy at the moment, please try again later') Provide an automated response to external WebRTC Kite users in case no agent is available during working hours (e.g.The current implementation can be used out of the box for the following use cases: Web developers can work on it to customize it to different scenarios. Wildix WebRTC Kite bot SDK is a sample bot.